Privacy Policy

Information We Collect From You

When you create an account, we collect the personal details required to open, verify and operate that account. These typically include your full name, date of birth, email address, telephone number and current residential address. To meet regulatory obligations we may also ask for copies of identification documents such as a passport or driving licence together with proof of address.

We automatically receive technical information whenever you visit or use the platform. This includes your IP address, browser type and version, device operating system, pages viewed, time spent on each page, and the actions you take while playing. Transaction records, including deposits, withdrawals and betting history, are also kept as part of the account file.

How We Use Your Personal Data

The information we hold enables us to provide, personalise and continually improve the services we offer. We use it to set up and administer your account, process deposits and withdrawals, carry out identity and age verification checks, detect and prevent fraud, and deliver customer support when you need assistance.

We may also analyse player behaviour to understand preferences, enhance existing games and develop new features. Where you have given consent, we send occasional messages about promotions, new releases or loyalty rewards that may be of interest. You can change these preferences at any time through your account settings.

When We Share Your Information

We never sell personal data to third parties for marketing purposes. However, we work with trusted service providers who carry out essential functions on our behalf. These include payment processors, identity verification agencies, customer support platforms, marketing partners and professional advisers. Each organisation is bound by strict contractual obligations to keep your information secure and to use it only for the purposes we specify.

We may also disclose data where required by law, for example to licensing authorities, regulatory bodies or law enforcement agencies when we are legally obliged to do so. Such disclosures are limited to the information strictly necessary to meet the legal requirement.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure the platform functions correctly, to remember your preferences and to analyse how the site is used. Essential cookies allow you to log in, maintain your session and place bets safely. Performance and functionality cookies help us understand which areas of the site are popular and how we can improve the overall experience.

You can manage or disable cookies through your browser settings at any time. Please note that turning off certain cookies may affect the performance and features available to you on the site.

Security of Your Data

We take the protection of personal data seriously and maintain appropriate technical and organisational measures to prevent unauthorised access, accidental loss or unlawful processing. These include industry-standard encryption for data in transit and at rest, secure servers, access controls, staff training and regular security reviews.

While we make every reasonable effort to keep your information safe, no system can guarantee absolute security. We encourage you to choose strong, unique passwords and to keep your login details confidential.

Your Rights

You have certain rights over the personal data we hold about you. These may include the ability to request a copy of the information we hold, to correct any inaccuracies, to ask for deletion when the data is no longer needed, or to object to particular types of processing. To exercise any of these rights, simply contact our customer support team with sufficient information to verify your identity. We will respond within the timeframes required by applicable law.

Data Retention

We keep personal data only for as long as is necessary to fulfil the purposes for which it was collected or to satisfy legal, regulatory and accounting requirements. Once the need for the information ends, it is securely deleted or anonymised so it can no longer identify you.

Changes to This Privacy Policy

We may update this statement from time to time to reflect changes in our services, technology or legal obligations. The revised version will be posted on this page with an updated effective date. We recommend that you review the policy periodically so you remain aware of how we collect, use and protect your information. Continued use of the platform after any changes constitutes acceptance of the updated policy.

If you have any questions or concerns about how we handle your personal data, please contact our customer service team who will be pleased to assist.